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Here's what others have had to say about Westward Look Resort.
"As we sat sipping our ersatz resort coffee on our first day at the Westward Look Resort in Tucson Arizona AZ, because the expresso machine was broken, our aching backs kept us leaning on the table trying to stretch out our backs a bit. Our waiter Brett had no idea when it might be fixed.
It was the first day of our 7 day stay from 2.15.08 thru 2.22.08 at the Westward Look Resort (www.westwardlook.com ), doyenne of resorts in the Tucson area. We are a family of five, joining three more family members for a mini family reunion at Westward Look.
The grounds are impressive and well-kept with all variety of cactus, euphorbia, citrus trees and palms. A resident owl hooted hello to the twilight every evening near building 9, where we stayed.
Back to our backs and the aches: the beds are old and so soft that it was like sleeping in an upholstered salad bowl, causing us to wake up with our middle-aged backs in agony. The front desk readily acknowledged that the beds were too soft for “some tastes” but that there was no solution until the rooms were renovated. We repeatedly requested to speak to a manager, but the manager Alan Klein was never available, even when asked for by name.
Much insistence finally brought the engineering department around to putting boards between the box spring and the mattress, but we ended up sleeping on the floor on cot mattresses as the beds were still too soft and worn out in the center. This is really a scandal for a resort charging $391 per night. Please do not believe the standard corporate reply that Westward Look will post in reply to this decidedly mixed review which blames everything on the on-going renovation: while some small part of the resort is being renovated, none of our complaints were related to renovation issue, as beds can be replaced anytime. The beds are so bad that the staff had many excuses ready.
Our room had an aging bathroom with mildew and shower flow issues, and the whole bath area just had paint slathered all over it with no effort to smooth out the walls after repairs.
Back to the food: as our kids like Cheerios, these were unavailable until the last day of our stay. Upon asking why we were told that they ‘did not have the slightest clue’ which pretty much sums up the staff attitude to any request we made. The entire staff acted as if they were there only temporarily, and requests and complaints just rolled off their backs like water off of a duck. Brett then managed to spill orange juice, milk and coffee (twice) on my wife. We then took to requesting a ‘not Brett’ table, and were told “you are not alone”.
We booked the tennis package, and the bright spot was the experienced tennis pro Sam Mihoulides who has the touch to improve the tennis game of all abilities and ages. He brought our three children along very nicely, and helped our game a lot, even working some of the kinks out our backs. He runs tennis clinics for kids several times per week and effortlessly controls gangs of adolescents with drills and competition.
The tennis program staff was less helpful, with Brian refusing to set up the ball machine when our young boys asked him to, and it required the father to request that it be done, and even then it was done over protests that there is no electric outlet on the turf court, and if there was, the extension cord would not reach. Of course there was, and it did. Brian is a bit limited and not at all friendly. The hard tennis courts are all recently redone, but are marred by cracking. The Astroturf/sand courts are nice.
The Gold Room at the Westward Look Resort has good food, but breakfast, lunch and dinner all take 30 minutes to serve after placing orders. One night we tried to reserve for 7 PM, but were told that 6:30 would be better. Well, we arrived punctually but couldn’t order until after 7 PM, and the place was more than half empty. The staff just wanted us out of their hair early!
On the last day we requested an hour extension for check out from 12 noon to 1, and all clues were found and doubts banished when we were told that there would be absolutely no late check outs."—A.C., Int., February 2008
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